Privacy Policy
Your privacy is important to us at CarePet AI. We respect your privacy regarding any information we may collect from you across our website and mobile application.
What information do we collect?
We collect personal information that you voluntarily provide to us when you register on the app, express an interest in obtaining information about us or our products and services, when you participate in activities on the app, or otherwise when you contact us.
The personal information we collect may include your name, email address, phone number, pet details (such as breed, age, weight, and medical history), and any other information you choose to provide. We also automatically collect certain information when you use the app, including your IP address, device type, operating system, browser type, and usage data.
All personal information that you provide to us must be true, complete, and accurate. You must notify us of any changes to your personal information so that we can keep our records up to date.
How do we use your information?
We use the information we collect or receive to facilitate account creation and the login process, to provide personalized pet care recommendations, to connect you with veterinary professionals, trainers, and nutritionists, and to send you reminders about vaccinations, check-ups, and other pet health milestones.
We also use your information to manage user accounts, respond to inquiries, deliver targeted advertising and marketing communications, request feedback, improve our app and services, enforce our terms and policies, and respond to legal requests and prevent harm.
We may process your information for other purposes with your consent. We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
Do we use cookies and other tracking technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy. Our app may use analytics tools to help us understand how users interact with the platform so we can improve the overall experience.
How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate need to process your personal information, we will either delete or anonymize it.
How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These include encryption of data in transit and at rest, regular security assessments, access controls, and secure data storage practices. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
What are your privacy rights?
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete your personal data, the right to restrict or object to processing, and the right to data portability. If you wish to exercise any of these rights, please contact us using the details provided below.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You may withdraw your consent at any time by contacting us.
How can you contact us about this policy?
If you have questions or comments about this policy, you may email us at hello@carepet.ai or contact us through any of the following methods:
- Send us an email at hello@carepet.ai with the subject line "Privacy Inquiry."
- Reach out via our Contact Us page and we will respond within 48 hours.
- Message us on WhatsApp at +57 318 271 2234 during business hours (Mon-Fri, 8am-5pm COT).